The Business Systems Behind a 9 Van Operation with Sam Gandy

Summary

In our latest episode of The Daily Groomer, I chat with Sam Gandy from Aussie Pet Mobile in Westoplex about running a mobile grooming business with nine vans on the road. Sam shares his approach to managing teams, keeping clients satisfied, and handling the unexpected challenges, like sick groomers. He also offers valuable advice on hiring quality groomers and effective marketing strategies to keep the appointments coming. If you're in the pet grooming industry, this one's full of practical insights.

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Timestamps

05:03 Bathing and Grooming Appointment Overview

07:02 Aussie Pet Mobile Franchise Approach

17:01 Comprehensive Job Posting System

24:17 Effective Client Retention Strategies

26:31 Empathy in Pet Care Guidance

29:58 Continuous Coordination in Service Scheduling

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