Creating “The Four Seasons” of Dog Grooming with Abby Kirwan of Masterpiece Canine Spa

Summary

In this episode of The Daily Groomer, I sit down with Abby Kirwan, the mastermind behind Masterpiece Canine Spa. Abby spills the tea on how she turned her bartending skills into a high-end pet grooming business where dogs get pampered with champagne and cappuccinos. We dive into her journey, the ups and downs, especially during COVID-19, and why building strong client relationships and having a passionate team is key. Plus, Abby shares some fun stories and tips for maintaining top-notch service. If you're into luxury pet care, you won't want to miss this one!

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Timestamps

07:17 Focusing on talent and marketing high-quality services

16:23 Why pay percentage works better than commission rates

19:46 Balancing quality and speed in skilled tasks

25:17 The importance of pride in work and learning from mistakes

34:07 Exploring expansion, franchising fears, and finding the right managers

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